Forgotten password

Enter the following details to confirm your identity.

Please note:

  • To securely reset your password we need to send an email to your registered email address and a text message to your registered mobile number.
  • This service is currently only available in England.

User ID
Your user ID is a number at least 7 digits long. Forgotten your user ID?
Date of birth
House name/number
Email address

We can also help you if you've forgotten your user ID.